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Terms and Conditions

Your use of this website constitutes your agreement to these Terms and Conditions.

This Website is operated by Book Your Lifestyle Limited, a company registered in England under company number 09392073 and whose registered office is at 35 Kingsland Road, London E2 8AA, with VAT registration number 203 8967 94.

Book Your Lifestyle do not own or operate any of the Services that you can book on this website, that are instead provided by our "Partners". Book Your Lifestyle simply allows you to book and pay for such services, the "Reservation", as provided by our Partners. As a result Book Your Lifestyle acts purely as a booking agent for those Partners and cannot be responsible or liable to you for the actual Services that are booked through the Website.

Our "Partners" are defined as two types:

Those offering Services for which you can book and pay for on the Book Your Lifestyle website. These terms herein are presented to you prior to making a Reservation and are those for which are binding on that Reservation.

In some cases we offer links out to other websites where you can book directly on that website, our "Merchant Partners" As such you will be presented with a new set of Terms provided directly by that Partner, which come into force for any resulting Reservation or use of their website.

  1. Our responsibility to you / Reservations

    1. Book Your Lifestyle is responsible for the processing of your Reservation and any process that is required in handling the Reservation on behalf of our Partners. Those processes are defined as;

      1. Delivery of the Reservation to the Partner. Book Your Lifestyle will receive your personal details relating to the Reservation and provide to the Partner and confirm back to you with full information of the Partner that you require to undertake the Reservation.

      2. Processing of any payment taken by you and due to the Partner for redemption of any services be it Vouchers or where any Reservation has been paid in part or full prior to delivery by the Partner of such Services.

    1. We offer two types of Reservation;

      1. Scheduled Appointments. Such bookings are made on request with a date and time and for a specific Partner and once agreed with the Partner are confirmed in writing as a full acceptance to you which then creates a contract between you and the Partner for the Reservation Services. Once you submit a Booking Request at Book Your Lifestyle you agree to the completion of the Reservation and accept the contract with the Partner. You can pay for scheduled appointments either in full at the time of booking or direct to the Partner at the time of receiving your Service, depending on the availability of payment types as set by the Partner, which are detailed to you prior to making a Reservation.

      2. Voucher Bookings. Such purchases are made on the Book Your Lifestyle website and are payment toward a future Reservation where you will be required to contact the Partner to schedule a date and time. You will receive a voucher as confirmation. You will be required to pay in full at the time of making a Reservation.

    1. Should you wish to cancel a Reservation or Voucher booking please contact us and note the terms within the Cancellation section in these Terms.

    1. Should you have a complaint of any nature please contact Book Your Lifestyle at webmaster@bookyourlifestyle.com. We hold your satisfaction in the highest regard and will endeavor to resolve any issues.

  1. We are not responsible for

The Services that are described on our website and that you undertake directly at the Partner business. This is the responsibility of the Partner and for such your contact is with the Partner directly. You may be presented Terms directly by the Partner prior to making a booking, on the Book Your Lifestyle website or direct by the Partner by way of description on the Book Your Lifestyle website, on the Partner website or by link notification, such as Cancellation or Refund policies, that you accept when making a Reservation and form part of the contract between You and the Partner.

    1. This means that when you make a Reservation with any Partner through the Book Your Lifestyle website it creates two binding legal contracts; a contract between you and Book Your Lifestyle (under which Book Your Lifestyle has certain responsibilities to you in relation to the Reservation); a contract between you and the relevant Partner in respect of the provision or supply of the Services which you book through the Website.

    2. All Services shown on Book Your Lifestyle Website are subject to availability and the images and/or descriptions of the Services on the Website are for illustrative purposes only and actual Services may vary from those images and/or descriptions. We require our Partners to ensure that all information provided by them for display on their page of the Website is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us. It will be each Partner's responsibility to ensure that all of its Services listed on the Website are available and accurately described.

    3. It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Partner that might affect or be affected by any Services (for example without limitation, allergy information and health issues). If you (or the relevant recipient of the Services) fail to disclose any such information to the applicable Partner, neither Book Your Lifestyle nor the relevant Partner shall be liable to you (or the Services recipient) for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you (or the Services recipient) had disclosed that information prior to receiving the Services.

    4. It is the responsibility of the Partner to set and maintain prices of Services as shown on the Book Your Lifestyle website. The Partner can change prices at any time prior to receiving and accepting a confirmed Reservation.

  1. Cancellations and Refunds

In addition to your other legal rights, you have the right to change or cancel a Reservation and receive a refund in accordance with the terms set out in this clause. The following terms apply;

    1. If you cancel a Scheduled Appointment (in whole or part):

      1. Up to 24 hours prior to your appointment, we will process a refund in full

      2. 0-24 hours prior to your appointment or if you fail to show up, no refund is due

    2. If you change a Scheduled Appointment (in whole or part):

      1. Up to 24 hours prior to your appointment, we will transfer any payment made to your new booking

      2. 0-24 hours prior to your appointment, we will transfer any payment made to a new booking for the same venue made at the time of change (otherwise treated as a cancellation)

    3. If you cancel a Voucher (in whole or part):

      1. 14 days of receiving a confirmed Reservation, we will process a refund in full, provided you have not yet redeemed the applicable Voucher

      2. 14 days or more of receiving a confirmed Reservation, we will issue you a credit note for same value to be used in 6 months, provided you have not yet redeemed the applicable Voucher

      3. If you fail to show up to an appointment that you have not paid for you will still be liable to the Partner for the full amount due under the Contract.

  1. Liability

    1. Where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, as long as the loss and/or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into the Contract.

    2. We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.

    3. We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability, which cannot be excluded or limited under applicable law.

  1. General

    1. These Booking Terms and Conditions will be governed by and construed in accordance with the laws of England. You and we each agree that the English courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of Services via the Website.