My appointments where cancelled the night before

My appointment was cancelled the night before

I had a LVL lash lift done for the first time yesterday. Was a really pleasant and comfortable experience. Didn't hurt at all and the results are amazing! Would highly recommend!

I came in the middle of rush hour and the clinic assistant was clearly in a hurry. I had a facial treatment and she didn't take the time to study my face before we started. A towel (to keep my hair out of the way) also covered a third of my face which I found stupid. And I shouldn't take off my make-up... But she was very nice, somehow managed to give me some advice to treat my skin and apologized for the hurry. So she new that it wasn't optimal. I don't know if I will go there again...

I actually had a terrible experience at the salon. I have been using Pure Synergie for around 3 years, mainly in Greenwich for both hair and waxing treatments. I have recently started going to the Covent Garden branch as it's close to my new job. My experience has been good, however my most recent treatment has really put me off.

I came in for a Brazilian wax and left in quite a lot of pain. The wax was extremely hot and actually scalded my skin to the point it was bright red. I kept telling the therapist it was way too hot and was burning me, she turned it down and eventually off but continued with the treatment regardless without waiting for the wax to cool. She blew on it on the odd occasion but then carried on as normal, putting boiling hot wax on a very sensitive area and reapplying on my already scalded skin. I almost told her to stop but I was going on holiday the next day and didn't really want to be left with half a wax. I also didn't like the way she applied the wax, she seemed to apply a lot of wax over a very large area and pull it off in one go which is unlike any wax I've ever had before. I was also disappointed with the wax itself, some of the hair was still there in the underneath areas so this technique clearly wasn't very effective either.

The therapist did mention that it was her second day and she was a freelancer, unfortunately I didn't catch her name. I would be nervous to book at the salon again unless I could guarantee I didn't get her as a therapist again.