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Showing 1 to 25 of 41 reviews

Cloud Spa Gatwick Airport North Terminal
Jennifer Cooke on 15 Sep 2017
I arrived for my (pre booked and paid) 6.30am appointment at 6.20and asked the therapist (who was treating the eyebrows of another member of airport staff) where I should sit to wait for my appointment. She rudely stated that there was nothing in the book, implying I didn't have an appointment. I then sat down and she said at 6.31 that it would be another 10 minutes. At 6.55 she finally started my supposed 15 minute treatment, which actually took 30 minutes causing me to have to run for my flight following the final boarding call. Overall her work was shoddy and her attitude disgusting. I would advise anyone wanting to use the services of cloud spa not to.
Cloud Spa Gatwick Airport North Terminal
Verified Customer on 04 Jun 2017
Shame to complain, as the girl was lovely, but I have gel manicures every 3 weeks and have for years, but this was one of the worst I've had despite arriving one hour early for my appointment so that there wasn't such a rush. Cuticle work was great as was file etc, but the application of the gel varnish was very messy and less than 3 days after 4 nails lifted. Such a shame and an expensive gel manicure for the quality. I won't visit again, which is a real shame as I travel through that terminal very regularly and thought I'd found a gem. I'm gutted
Cloud Spa Gatwick Airport North Terminal
Verified Customer on 27 May 2017
Staff were friendly and efficient :) I arrived 25 minutes early for my appointment hoping they could start earlier but they were really busy so I had to wait until the allotted time. I had a gel mini-mani and my toes painted and shaped and I was really happy with how they looked. It would have been good if there were more beauticians available however.
Casa Spa
Verified Customer on 07 May 2017
Fantastic service and efficient use of time. Was an entire experience and I would definitely recommend. Will come again for sure.
Smooth You Town Spa
Verified Customer on 12 Feb 2017
My boyfriend bought me a voucher for a one hour, full body massage which cost £49. My appointment was on Saturday, on Friday I received a call asking if I could change the time of my appointment from 12.30 to 3, as the therapist who I was booked in with wasn't able to do it. This was slightly annoying as I had made plans, but I agreed to move the appointment. Just over an hour before my appointment at 3, I received a call to inform me the therapist I was booked in with was running half an hour behind so to come at 3.30. Again this was annoying but I agreed to come a the new time. When I arrived, I had to wait 10 mins to be taken to the massage room. The massage started at 3.45 and finished at 4.25. That's 40 mins - 20 mins less than it should have been. The therapist was nice but clearly in a rush, as at the end when I was getting dressed I was interrupted a couple of mins after she'd left the room so that new towels could be put down for the next client. The massage was mediocre and overall I had a really disappointing experience. I didn't want to raise it as I left as there were several people in the reception area and I didn't want to get into a awkward conversation with the receptionist in front of a group of strangers. While I accept that there were understandable reasons for the appointment to be rescheduled and then delayed further, I think a treatment lasting two thirds of the time advertised is really unacceptable and, frankly, a rip off. I would not recommend this salon.
Smooth You Town Spa
Verified Customer on 08 Feb 2017
The appointment was not relayed to the salon, meaning I left to attend my appointment 10 minutes before I was due in to find out the appointment didn't exist and the salon was fully booked.